Shipping policy
Last updated: [January 1, 2026]
Thank you for visiting and shopping at [JOWBOOW]. Following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on the total value of your order.
| Order Value | Shipping Method | Estimated Delivery Time | Shipment Cost |
|---|---|---|---|
| Orders Under $200 | Standard Shipping | 7-12 Business days | $19.00 |
| Orders $200 & Over | Standard Shipping | 7-12 Business days | Free |
* Delivery delays can occasionally occur due to customs clearance processes or unforeseen circumstances (e.g., weather, strikes).We work with premium global carriers to ensure your package arrives safely and on time. Most US orders arrive within 2 weeks
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
You can track your order status on our [Track Your Order] page or directly via the carrier's website.
4. Customs, Duties, and Taxes
[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- For EU Customers: In accordance with new VAT rules, packages may be subject to VAT upon arrival.
- Refusal of Delivery: If you refuse a shipment due to customs duties or taxes, you will be responsible for the original shipping charges and the cost of returning the package to us. This amount will be deducted from your merchandise refund.
5. Damages and Lost Packages
[JOWBOOW] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
- Lost Packages: If your tracking information states that your package was delivered but you have not received it, please check with your neighbors or your local post office. If you still cannot locate your package, please contact our support team at [jowboow@outlook.com] for assistance.
6. Incorrect Shipping Addresses
We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the courier. If we cannot validate the address, we will try to contact the customer to provide an updated address.
If the customer provides an incorrect address and the package is returned to us or lost, [JOWBOOW] will not be responsible for a replacement or refund. Re-shipping fees will apply if the customer wishes to have the order sent again.
7. International Shipping Policy
We currently ship to the following countries/regions:
- United States, Canada, United Kingdom, Australia, New Zealand, and most European countries.
If you do not see your country listed at checkout, unfortunately, we do not ship to your location at this time.